Frequently Asked Questions (FAQs)
1. What is Mbuktu?
Mbuktu is an online marketplace dedicated to showcasing and selling high-quality eco-innovative products manufactured in Africa. We aim to empower African entrepreneurs that have values that align with ours by connecting them with global markets while providing customers worldwide with access to authentic African-innovation goods.
2. How can I purchase products from Mbuktu?
Purchasing products from Mbuktu is simple! Just browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and your order will be on its way to you.
3. Are the products on Mbuktu authentic African-made?
Yes, all products featured on Mbuktu are sourced directly from African artisans, designers, and manufacturers. We prioritize authenticity, quality, and ethical sourcing to ensure that every purchase supports African craftsmanship and communities.
4. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. Rest assured that your payment information is protected and encrypted to ensure a safe transaction.
5. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery and estimate the arrival date.
6. What if I have a problem with my order?
If you encounter any issues with your order, such as missing items, damaged products, or delivery delays, please contact our customer support team immediately. We're here to assist you and ensure that you have a positive shopping experience with Mbuktu.
7. Can I return or exchange products?
No. If you are not satisfied with the products you ordered because of low-quality or false advertisement, we will run our due diligence, inform the vendor and you will be re-imbursed. You can also review the vendor to make sure other buyers know what to expect..
Returning items will only cause more pollution than necessary.
Because we select our partners carefully and because we run the quality check of products, it is highly unlikely that you will need a return.
8. How can I get in touch with customer support?
Our dedicated customer support team is available to assist you with any inquiries or concerns. You can reach us via email at support@mbuktu.com or through our Contact Us page on the website. We strive to respond to all inquiries within 48 hours and provide personalized assistance.
9. Do you offer international shipping?
Yes, we facilitate international shipping to most countries worldwide. We provide estimates of export fees using the DHL estimate tool, but please note that makers are responsible for shipping the products. Buyers are responsible for paying customs duties and fees.
We collect the payments for the products, and we only release the payments to the maker once we receive confirmation from the buyer that all products were received in good quality. Buyers are required to provide a tracking number that allows our own freight forwarders to ensure the accuracy of the shipping information.
We then invite buyers to review the seller on our website to recommend good sellers to other customers or to flag sellers who may not meet Mbuktu’s expectations.
To make things easier, makers must indicate the type of Incoterms that corresponds to their trade in the product descriptions and on their invoice.
Mbuktu is not responsible for the shipping, but we are here to help. If you have any issues in the process, please contact us and we will offer our support.
10. How can I stay updated on promotions and new arrivals?
To stay informed about promotions, new arrivals, and exclusive offers, we recommend subscribing to our newsletter and following us on Instagram at Mbuktu_Global. You can also opt-in to receive notifications from our website to receive real-time updates on sales and special events.
Contact Us
If you have any further questions or need assistance, please don’t hesitate to contact us directly. Our team is here to help and ensure that your shopping experience with Mbuktu is enjoyable and seamless.
Thank you for choosing Mbuktu!
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